Semopar Forum

**Silverbullet08** · 03-15-2011, 08:58 PM

email or facebook

ORT · 03-15-2011, 08:58 PM

Originally Posted by 03 rammer

Also I just saw they have life chat during business hours

I tried that.........after about 20 minutes of waiting I gave up on that mode of contact

**AWE Daniel** · 03-15-2011, 09:27 PM

Originally Posted by 03 rammer

From what I've heard they send you the new part first with a return mailing for the defective part.

That was not my experience, but they may do that with bulbs. I had a bad ballast from the start, and one go bad on me after a month. They wanted me to return the ballast (at my cost) first.

I have been running their slim ballast ever since that incident and have had zero problems, and their capacitors work perfect.

I did reach them by email and they give you a link and a case number to submit a claim on their site, but you should be able to reach them from that number, it worked for me about half a year ago.

And Teach, if for some reason you cannot reach them, you can get bulbs dirt cheap from anywhere, they are all the same just about.

ORT · 03-15-2011, 09:36 PM

Originally Posted by AWE Daniel

And Teach, if for some reason you cannot reach them, you can get bulbs dirt cheap from anywhere, they are all the same just about.

Already checked out the price of some bulbs and they are pretty cheap. Just want to see if they will make it right before I go buying a new one since this one came broken out of the package. If they don't, then I will buy a new one. Sucks bc I really wanted to get them on tonight, oh well.

ORT · 03-16-2011, 04:56 PM

Originally Posted by 03 rammer

They responded less than that, infact it was an hour later I got an email back from them. Of course it was during business hours.

You got lucky I guess or maybe my luck is just bad. I have been trying for about a day now to find someone to help me at their company and nothing. Tried emailing, calling and posting a message on their message board. No results. Starting to regret choosing to go with them for my hid's. Probably just going to have to buy some new bulbs bc I am getting no where fast trying to go through them.

**txbass06** · 03-16-2011, 11:27 PM

That sucks man. I've hears mixed reviews about their customer service. People either get treated great or they get ignored like you. No middle ground. That's the main reason I do bidness with DDMTuning

**Silverbullet08** · 03-17-2011, 01:00 AM

ddm isnt any better search that name in google lol

ORT · 03-17-2011, 06:03 AM

Well, I received an email from them overnight. They want me to cut part of the bulb and send them a pic. I guess so they know I am not trying to scam them out of a free bulb. I'll let you guys know what happens.

**03 Rammer** · 03-18-2011, 08:34 PM

DDM is no better, it takes a month to get your order then about 70% of the time its wrong, there customer serivce is far from great and not to mention. THEY ARE GETTING OUT OF THE HID BUSINESS BECAUSE OF LEGAL ISSUES!!!

**txbass06** · 03-18-2011, 08:51 PM

Haven't heard that they're closing down yet. Oh well lol